Shay Henderson
Software and Infrastructure Engineer
Cloud Systems • QA & Reliability • Full-Stack Development
About Me
I'm Shay Henderson, a Software and Infrastructure Engineer with more than six years of experience across software development, cloud infrastructure, QA, and technical support. I've implemented scalable web and mobile solutions, maintained near-perfect uptime across cloud platforms, and improved customer experience through data-driven problem solving and structured processes. My work bridges technical, operational, and customer-facing domains: from building Next.js applications and managing GCP infrastructure, to authoring 150+ help articles reaching 60,000+ readers annually. I'm skilled at delivering reliable, high-quality outcomes that balance performance, usability, and maintainability.
Services I Offer
Web Development
Building scalable, high-performance web and mobile applications with React, Next.js, and Astro. Experienced in developing user-focused solutions with clean architecture, modern design systems, and optimized infrastructure for reliability and speed.
QA & Technical Documentation
Authored and maintain 150+ technical articles reaching 60,000+ readers annually. Led integration of AI-powered support systems achieving 64.6% automated resolution rate and 90.2% customer satisfaction. Experienced in QA workflows, knowledge base management, and support automation.
Cloud Infrastructure & Operations
Managing cloud infrastructure on Google Cloud Platform and Cloudflare with 99% uptime. Experienced in system administration, platform migrations, incident response, and operational reliability. Skilled in Windows/Linux environments, scripting, and infrastructure automation.